Knowledge Matters

Understanding knowledge relationships

project management

scheduleIs project management a knowledge management activity? To answer this question we must first define “project” and “project management”, and then see how it relates to knowledge management (I’ll use the definition of knowledge management that I posted yesterday ).


Projects are different from business as usual, or operational activities, in that they are unique undertakings, are non-repetitive, and often deliver revolutionary change rather than evolutionary change. The Project Management Institute, which is widely recognised as the world peak body for project management, picks up on the uniqueness and temporal ideas by defining a project as ‘… a temporary endeavour undertaken to create a unique produce, service or result’ (PMI 2004, p. 368). Similarly, the United Kingdom Office of Government Commence, which is also a world peak body for project management, defines a project as being ‘… a temporary organisation that is created for the purpose of delivering one or more business products according to a specified business case' (Office of Government Commerce 2005, p. 6).

I've been reading a good deal about program and portfolio management of late. I even did the United Kingdom Office of Government Commerce's Portfolio, Programme and Project Offices course a week or two ago. This course builds on the PRINCE2 methodology for projects, but I digress. One of the problems I find with portfolio and program management is the lack of simple high level tools to measure the health of the organisation. RAAAKERS™ Profiling, which I'm developing as part of my PhD, may provide a tool.

RAAAKERS™ stands for Responsibility, Authority, Accountability, Awareness, Knowledge, Experience, Resources and Systems and is as a way of representing the main attributes associated with management of a large or complex enterprise. A bottom up approach is applied by collecting data from end users and then aggregating it into a visualisation. I've used it a few times and my colleague Doctor Mark Burnett has also used it with success - see this peer-reviewed article for a description of its use in an organisation. Anyway today I thought I would look at data collected in my PhD and see if the resultant visualisations might be of use. Consider the graph below.

I've done a good deal of reading lately around my usual themes of knowledge management, project management, and network analysis. I've also been reading a good deal about chaos, complexity, and systems, which are other areas of interest. In synthesising all of these disciplines I've come to realise just how useful Dave Snowden's Cynefin Framework actually is, and I have decided to incorporate it into my doctoral thesis. I just wish Dave would publish his long promised and overdue book. So I can gain a greater understanding of his framework I've decided to enrol in his next course in Australia , but I digress.

In an earlier blog I mentioned of Remington and Pollack's book "Tools for Complex Projects ". They classify projects as being structurally complex, technically complex, directionally complex, and/or temporarily complex. Now it seems to me their classification and the Cynefin Framework fit together very nicely, as shown in the illustration.

Cynefin Framework and Project Management

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