An information flow map uses data to provide management with empirical information on the real structure and relationships in an organisation, and the flow of information in that organisation. The data shows whether a relationship between two or more nodes exists, and the value of that relationship. It can be weighted or have attributes associated with it, and show the direction of the flow. The results are then displayed graphically or in tabular format.

Specifically an information flow map can be used at the level of individuals, teams, departments or organisations to:

• Accelerate the flow of information and knowledge across functional and organisational boundaries by detecting and correcting information bottlenecks.
• Accelerate the flow of information and knowledge across functional and organisational boundaries by identifying where increased knowledge flow will have the most impact.
• Assess business operations by mapping communication and process integration following a restructure or reorganisation.
• Assess business operations by plotting the path and time taken for a decision to propagate through an organisation.
• Support collaboration by raising the awareness of the importance of informal networks.

Please e-mail Knowledge Matters™ if you want to know more.