Knowledge Matters™

The United States Air Force lost a B2 Stealth Bomber valued at $US 1.4 billion because of a failure to transfer knowledge between pilots and maintenance technicians. The bomber crashed earlier this year at Andersen Air Force Base on the island of Guam. Apparently water distorted pre-flight readings in three of the plane's 24 sensors, making the aircraft's control computer force the B-2 to pitch up on takeoff, resulting in a stall and subsequent crash.

The official accident investigation found that the crash probably could have been avoided if knowledge of a technique to evaporate the moisture had been disseminated throughout the B-2 command. This technique was: ...

read more ...

I recently came across this blog-post by Marc Aafjes on what he calls the Shadow Organisation. Marc says:

"By connecting various participants across the company around the execution of our knowledge strategy we're cultivating a meta network - the shadow organisation - that enables the company to enhance the value we derive from the knowledge we have. Framing knowledge management in economic terms, the shadow organisation in effect is ‘making the market for knowledge' by connecting otherwise disparate parts of the company around knowledge needs. This shadow organisation consists of the change agents that help us execute the knowledge strategy and embed sustainable change in all parts of the company".

Now what Marc is doing is by no means new - he's weaving a network to build a community of practice! What he has done is come up with a clever name that markets his network weaving initiative. ...

read more ...

Coming up with good business performance indicators is not easy, and too often we get it wrong. I use a simple question to help me decide if the indictor is relevant - "Is the indicator a measure of how many children had a bath, or is it a measure of how many children had a bath and came out clean!?" I suggest you probably want a mix, but with a definite bias to "had a bath and came out clean"!

Coming up with business performance indicators for a knowledge management initiative is particularly difficult, but it is key to knowledge productivity™. Frankly it's too easy to report activity rates - how many children had a bath - because these are tangible and relatively easy to measure. Measuring and reporting the true impact of the initiative on the organisation - had a bath and came out clean - is much more difficult; if only because the impact will be variable, and not everyone will agree the strength of the outcome. ...

read more ...

A simple model which I find useful is the “Six Knows Knowledge Model ” shown below. The model has its origins in the Rudyard Kipling poem “I Keep Six Honest Serving-Men ” , but no doubt I will be challenged on this assertion! That said it is a model that serves me well, except I would add ‘know how much’ as a node.

Now Dan Roam , quite independently of me, has enhanced the usefulness of the model by introducing a visual thinking element to it - he's also picked up on the how much dimension. Have a look at this presentation , but in particular slide seven (the preceding slides give some background and explanation). What I really like is the ability to add some discipline and consistency to my mind-mapping and rich pictures. ...

read more ...

On Thursday the 12th of June Patrick Byrne and I will be once again present "Understanding the Complexity of Program Management ". This time the presentation is to the Sydney Chapter of the Project Management Institute. The presentation shows how HolisTech® Pty Ltd's Project Knowledge Model and Knowledge Matters™ Business Network Analysis™ (BNA™) techniques can be used as a diagnostic methodology to inform project and program managers. Using real data the presentation shows how the method can be used to understand the alignment of outcomes, achieve requirements consistency, and understand the "stakeholder weave".

To give you a flavour of the presentation content have a look at the following blog-posts: ...

read more ...

Working back in the healthcare world is interesting to say the least. The workforce is chronically stressed , which makes any knowledge management initiative particularly challenging. One cause of stress is understaffing. It is estimated that in Australia there is a shortfall in the workforce of 40,000 nurses! This coupled with not enough in-patient beds, violent and ungrateful patients , and health systems that demand more and more efficiencies, serve to create a miasma of despair. And Australia is not alone. A report by Price Waterhouse Coopers titled "What works: Healing the healthcare staffing shortage" arrives at the startling statistic that in the United States by 2020 retirement from the healthcare workforce will result in a shortage of 24,000 doctors and one million nurses!

The problem is not restricted to doctors and nurses. Pharmacists, radiographers, physiotherapists, and even housekeepers and other ancillary support staff are scarce. These staff shortages serve to compound the problem, because health care delivery is increasingly a team based activity. Staff shortages create a work environment that is simply not conducive to keeping healthcare professionals, and results a revolving door of workers leaving the system. And we all know that every person who leaves takes with them knowledge that is difficult to acquire in the first place and even more difficult to replace. It's against this wider backdrop that I'm looking at knowledge management in my healthcare organisation. Now if that isn't a challenge I'd like to know what is! ...

read more ...

Yesterday my theme was corporate amnesia - the loss of collective organisational memory resulting from physical and psychological organisational trauma associated with change. Today my theme is the antithesis of corporate amnesia - the inability to move forwards or backwards because of hyper-analysis, which leads to decision paralysis and ultimately learned helplessness .

Hyper-analysis is the propensity to seek detailed data on almost every aspect of something before making a decision. Some people call this analysis paralysis but I don't think this term is correct - it mixes cause with effect. The result of hyper-analysis is often, but not always, decision paralysis. Hyper-analysis has its roots in any or all of the following: ...

read more ...

Yesterday was my last day working on the TARDIS knowledge management system and for HolisTech® Pty Ltd . It was both a sad day and a relief. It's a relief because for the past fortnight I've been somewhat schizophrenic. I've been schizophrenic because despite my best efforts I've found myself thinking and working (albeit unpaid) for my new organisation, and at the same time working in TARDIS and for HolisTech®. The net effect has been very long hours where I've been burning the candle at both ends, and is my defence for failing to blog in recent days! But I digress. I thought today (to stay with the medical theme) we would look at corporate amnesia.

Amnesia is a devastating disorder, which results in short or long-term loss of memory, and sometimes an inability to imagine the future . Amnesia is sometimes the result of a disease, but more commonly occurs from physical or psychological trauma. Now it seems to me corporate amnesia - the loss of collective organisational memory - is endemic these days, and is the result of both physical and psychological organisational trauma. ...

read more ...

I've been head-hunted to be the principal change champion in a large health services organisation, and to work up the information/knowledge management requirements for what will be potentially a multi-million dollar initiative. Whilst I am very excited I am also quite sad because this means I will be leaving HolisTech® Pty Ltd and TARDIS .

TARDIS is a joint venture between HolisTech® and the Australian Department of Defence to build and maintain a knowledge management system. I believe it to be one of the most significant attempts at knowledge management within the Australian public sector: an attempt that truly has tried to integrate people, process, technology and content. I'm very proud to have been associated with TARDIS, so today I thought I would share with you some of the lessons I will take away.

Just over four years ago Pat Byrne and I began to put the TARDIS dream into reality. We began with an interesting set of high-level requirements and constraints, with the constraints largely setting the direction of TARDIS. The two most important constraints were:

• only existing software and hardware were to be used, and
• software coding was to be absolutely minimised and kept to the application level.

Now with the benefit of hindsight I think these two constraints were truly inspired. ...

read more ...

On the 14th of May Patrick Byrne and I will be presenting "Understanding the Complexity of Program Management " to the Canberra Chapter of the Project Management Institute. The presentation shows how HolisTech® Pty Ltd's Project Knowledge Model and Knowledge Matters™ Business Network Analysis™ (BNA™) techniques can be used as a diagnostic methodology to inform project and program managers. Using real data the presentation shows how the method can be used to understand the alignment of outcomes, achieve requirements consistency, and understand the "stakeholder weave".

To give you a flavour of the presentation content have a look at the following blog-posts: ...

read more ...